Our Guarantee

Privacy Policy / Online Security / Product Ordering / Complete Satisfaction

PRIVACY POLICY

BIONEERS Natural Medicines and Paradise Promotions Ltd. (BIONEERS and PPL) have created this privacy statement in order to demonstrate our firm commitment to privacy. The following document discloses our information gathering and dissemination practices for this website

We are committed to safeguarding your privacy while online with us. We also understand that security is a major issue for online shoppers and endeavor to make your shopping experience with us as safe as possible. We assure you that the information we collect is used solely to process orders and provide a more personalized shopping experience. Please read the following details about our privacy policy to understand how your personal information will be treated as you make full use of our many offerings. 

1. What information do we collect and how do we use it?

2. How do we protect customer information?

3. What about "cookies"?

4. Will we disclose the information we collect to outside parties?

5. Do I have to give my consent?

6. How do I contact the web site administrators?

7. Private and secure.

1. What information do we collect and how do we use it?

Our site's shopping form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor when necessary and allows us to process and fulfill your order, and to notify you of your order status.

Our site uses an order form for customers to request information, products, and services. We collect visitors’ unique identifiers and financial information (like their account or credit card numbers). Financial information that is collected is used to bill the user for products and services.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality change to the Web site, new services, and special offers that we think you'll find valuable.

2. How do we protect customer information?

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. When you place orders or access your account information, we offer the use of a secure server. The secure socket layer (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

3. What about "cookies"?

Our site may use  cookies to keep track of your shopping cart and to save your password so you don't have to re-enter it each time you visit our site. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storage of items in your shopping cart. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Our site never uses cookies to retrieve information from your computer that was not originally sent in a cookie. We do not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever.

4. Will we disclose the information we collect to outside parties?

No. We do not sell, trade, or rent your personal information to others. 

5. Do I have to give my consent?

Yes. By using our Web site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

6. How do I contact the web site administrators?

BIONEERS and PPL welcome your questions and comments about privacy. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Public Relations

7. Private and secure.

We are committed to protecting your privacy. We use the information we collect at all our participating websites, to make shopping possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

ONLINE SECURITY

To ensure that no one else can read or decrypt your credit card information, we use the industry standard Secure Sockets Layer (SSL) protocol when you check-out your order. During this time, any information you send over the internet from your computer will first be encrypted. That information can only be decrypted by our secure server. So rest assured that your credit card information will be safe when shopping with us !

Please note, however, that you must be using a modern browser that supports SSL, such as the latest versions of Netscape or Internet Explorer.

PRODUCT ORDERING

• Go to our Order Page and locate the items you would like to order. 
• All orders are shipped using plain brown padded envelopes. 
• Phone Ordering 
  Simply call us with your order at our toll-free number 1- 800-332-9964. Be sure to have the following information ready: 
  • Product Number / Name 
  • Quantity 
  • Credit Card Information (credit card number, expiration date, name as it appears on the credit card) 
  • Shipping Address 

OUR GUARANTEE

We work very hard to ensure that our customers are completely satisfied. We want you to know that if you purchase a product from us, you will be getting top-quality items manufactured under the most stringent of conditions. We are so confident that you will be completely satisfied with our products we offer a 30 day* money back guarantee! If you have purchased through us and you are not completely satisfied with your purchase, you may return the unused portion in the original container for a refund or exchange. Please e-mail Product Return for a Return Authorization Number and further instructions. This is necessary to ensure that you, the customer, are given proper credit and your return is appropriately tracked. Rest assured that your online buying experience with us will always be a pleasant one.

1 Refunds are applicable only to the total cost of the products ordered and do not include shipping charges. In some cases we will have to charge a 10% restocking fee.

All returns are refunded based on the unused portion. Empty bottles will not be accepted. Any product returned for credit or exchange must be returned by UPS freight prepaid within 30 days* from receipt of shipment. Lady-Vi® Enhancement Cream does not guarantee results of any products as results vary from person to person.

Thank you for shopping at Lady-Vi.com

Shortages:

1. All shortages must be reported within 10 days of shipping
2. Check number of items delivered against the quantity shown on
your invoice (be sure to check the backordered column first if
something is missing). Also, empty the entire package for any
product that may be buried in the packing material.
3. If there is a discrepancy, e-mail Product Return

These procedures are necessary to ensure that you, the customer, are given
proper credit, products are not lost, and confusion is avoided.

*This guarantee is for 30 days from the date you received your product(s) to the date we receive the product(s) back. Lady-Vi® Female Enhancement Cream does not guarantee results for this or any other product. More than one partially used bottle will be combined as one bottle for the purpose of refund. Example: If two 1/2 full bottles of any product are returned for a refund, these bottles will be considered to equal one bottle of product for the refund purposes.